We need a glossary of our jargon and a section on Frequently Asked Questions for the student portal (and maybe even for us!). I've set up a wiki so that this can be developed collaboratively. Authorship is restricted so let me know if you would like to contribute and I'll send you an invitation.
There's not much in there at present, just a few examples. Some terms will need to refer to the official student handbook - I think we need to get that into XML so we can reference into it.
This hosted wiki could be used in-situ in the student portal in the first instance, but it can also be exported as XHTML, which means we can drop it into the FOLD and then integrate it as part of our interface. However it would be an advantage to keep this as a wiki for a couple of reasons: it provides a commenting facility so students can raise questions themselves and it demonstrates the use of a widely-used communicative medium. The wiki can be skinned as we wish to give it a CEMS look-and feel.
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